GFM-logo

Withdrawal is less than expected

Each time a donation is made, it goes through a verification process before it is available for withdrawal. Your withdrawals will include all of the donations available at the time, so if it looks like you are missing funds, it is likely that the donations are still processing. Processing times depend on the card provider for each donation and can vary from 1-2 business days to potentially up to 14 business days. 

You can see pending donations in your withdrawal overview under "Donations still processing."

LessThanExpected_en-us.png

Your “total raised” will be the total amount raised on your fundraiser, minus transaction fees (which include debit and credit charges). You can click the green “fees” button above your total raised to view a breakdown of your fundraiser’s fees.

Was this article helpful?
104 out of 201 found this helpful

Not seeing what you need?

Get help

We're here for you

Still need help? Just click the button below and we'll provide you with personalized support and connect you with one of our Customer Care agents if needed

Get help