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"Action required or donations will be refunded" email alert

If you have received withdrawal reminder emails, but you have $0 left to withdraw, we apologize for the inconvenience. You can disregard these emails and do not need to take any action on your GoFundMe account as long as there is a $0 balance. Rest assured, no funds will be taken from your bank account.

Our payment partner has been refreshing the information on some older payment accounts, and as a result, they cleared the withdrawal details from some fundraisers. This is a security precaution aimed to keep your information safe, but unfortunately it also results in reminder emails being sent.

As we work on a long term solution, please disregard these emails as long as they say “Currently, you have $0.00 that has not been withdrawn”.  An example is shown below.

 

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If you do have funds to withdraw and you would like our team’s help, please review this Help Center article on withdrawals.

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