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I set up bank transfers, why haven’t I received my funds?

There are a few reasons that you might not be receiving your transfers. First, make sure you've added all of the required information in the bank transfers setup, then review the information below.

Common reasons your funds are not arriving:

  • The name listed in your personal information is different than the name listed in your bank information
  • Documents need to be uploaded to your account for our payment processor to review.
  • Incorrect banking information has been entered.
  • Your account is in review with our Trust & Safety team.

How to resolve these issues:

  • Different names: If you have entered your name and someone else’s banking information into your GoFundMe account, our payment processor will not be able to verify your account. To fix this, you can either enter your own banking information instead, or add a beneficiary to your fundraiser. 
    • If you want to receive the funds yourself, here are the steps to change the bank details on file:
      1. Sign in to your GoFundMe account
      2. Select the fundraiser you would like to manage
      3. Select 'Bank Transfers' button at the top of your Dashboard
      4. Select ‘View transfer overview’
      5. Select the pencil to the right of 'Bank information'
      6. Add your own bank account information and select 'Connect'
      7. Finally, select 'Confirm' to complete the change
    • If you would like to add a beneficiary to your fundraiser, please contact our team directly (click "Get help"), and provide your beneficiary’s first, last name and email address.
  • Upload documents: Please follow these steps:
        1. Sign in to your GoFundMe account
        2. Select the fundraiser you would like to manage
        3. Select 'Bank Transfers' button at the top of your Dashboard
        4. Select ‘set up transfers’
        5. Select your transfer entity type.
      • Once you take the above steps you should be prompted to upload either ID/passport or a bank statement. If you are having trouble uploading your document, you can send your document to our team through this secured form so our team can assist.
    • Incorrect bank information: If you received an email about a bank transfer that never arrived in your bank account, then you may have entered incorrect banking information.
    • Account is under review with our Trust & Safety Team: You (or your beneficiary) would have received an email titled “Important Message from GoFundMe - Response Required”. If you have received that email, please answer the prompts and wait for a response. 
      • Make sure to add "messages@GoFundMe.com" and "support@GoFundMe.com" to your email’s contacts and check your spam and junk folders to ensure you don't miss anything.
      • If you are not sure your account is under review, please contact our team here for assistance.
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