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I set up withdrawals, why haven’t I received my funds?

If you’ve added withdrawal information but aren’t receiving the funds there could be a few reasons, but don’t worry, we have a solution for each one. Please take a look at the list below, and read through the questions to see which situation might apply to your account. 

Difference between the name listed for personal and bank information.

      • Did I enter my personal information with someone else’s bank information?
      • Is my name listed differently on my ID than on my bank statement?
      • Did I enter a nickname instead of my legal name at any point?
      • Have I uploaded documents multiple times, and am I still receiving an error message?

If you think this situation might apply to you, please look at this article for additional information.

Documents need to be uploaded for our Payment Partner to verify.

      • Has it been more than 5 business days since you set up withdrawals?
      • Is there a banner displayed within your GoFundMe account asking for additional verification?
      • Have you already received funds, but then withdrawals stopped issuing?

If you think this situation might apply to you, please look at this article for additional information.

Incorrect bank information has been entered.

      • Did you receive an email notifying you of a withdrawal that never arrived?
      • Are you being prompted to update your bank account information within your GoFundMe account?

This situation can be fixed by following these steps:

      1. Sign in to your GoFundMe account
      2. Select the fundraiser you would like to manage
      3. Select 'Withdraw' button at the top of your Dashboard
      4. Select ‘View withdrawal overview’
      5. Select the pencil to the right of 'Bank information'
      6. Add your new account information and select 'Connect'
      7. Finally, select 'Confirm' to complete the change

A withdrawal was sent using the correct bank account information but has not arrived.

      • Has it been over 5 business days since the withdrawal was sent, and you haven’t received any additional notifications about a verification issue?

If you think this situation might apply to you, please look at this article for additional information.

Your account is under review by our Trust & Safety team.

      • Have you received an email titled “Important Message from GoFundMe” or “Urgent Message from GoFundMe”?
      • Is an aspect of your fundraiser against our Terms of Service?

If you think this situation might apply to you, please look at this article for additional information.

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