Troubleshoot withdrawals that are in progress
I set up withdrawals, why haven’t I received my funds?
If you’ve added withdrawal information but aren’t receiving the funds there could be a few reasons, but don’t worry, we have a solu...
Withdrawal is less than expected
Each time a donation is made, it goes through a verification process before it is available for withdrawal. Your withdrawals will i...
Removing a hold on your fundraiser
Why are my withdrawals paused? Our team will sometimes temporarily pause outgoing withdrawals to an organizer or beneficiary's bank...
Changing your bank information
If your bank account closes, or if you’d like to send your fundraiser’s remaining funds to a different account, you can update your ...
If you were receiving withdrawals but they’ve stopped, we may need more information from you. We will request two types of informati...
"Action required or donations will be refunded" email alert
If you have received withdrawal reminder emails, but you have $0 left to withdraw, we apologize for the inconvenience. You can disr...
- I set up withdrawals, why haven’t I received my funds?
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