Troubleshoot bank transfers
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I set up bank transfers, why haven’t I received my funds?
There are a few reasons that you might not be receiving your transfers. First, make sure you've added all of the required informati...
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Transfer amount is less than expected
Each time a donation is made, it goes through a verification process before it is available for transfer. Your transfers will inclu...
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Removing a hold on your fundraiser
Why are my bank transfers paused? Our team will sometimes temporarily pause outgoing transfers to an organizer or beneficiary's ban...
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Changing your bank information
If your bank account closes, or if you’d like to send your fundraiser’s remaining funds to a different account, you can update your ...
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Bank transfers stopped
If you were receiving transfers but they’ve stopped, we may need more information from you. We will request two types of information...
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"Action required or donations will be refunded" email alert
If you have received withdrawal reminder emails, but you have $0 left to withdraw, we apologize for the inconvenience. You can disr...
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I set up bank transfers, why haven’t I received my funds?
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