Troubleshoot withdrawals that are in progress
I set up withdrawals, why haven’t I received my funds?
If you’ve added withdrawal information but aren’t receiving the funds there could be a few reasons, but don’t worry, we have a solu...
Why is my withdrawal less than I expected?
Each time a donation is made, it goes through a verification process before it is available for withdrawal. Your withdrawals will i...
How do I remove a hold on my fundraiser?
Why are my withdrawals paused? Our team will sometimes temporarily pause outgoing withdrawals to an organizer or beneficiary's bank...
Changing your bank information
If your bank account closes, or if you’d like to send your fundraiser’s remaining funds to a different account, you can update your ...
If you were receiving withdrawals but they’ve stopped, we may need more information from you. We will request two types of informati...
- I set up withdrawals, why haven’t I received my funds?
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