How do I Withdraw Money?

You’ve made your fundraiser, shared it, and now you’re ready to add a bank account to receive the funds you raised.

If the person withdrawing meets the requirements, please follow these steps below.

This article covers the following topics:

• Step 1. Start by selecting "Withdraw" on your fundraiser Dashboard.
• Step 2: Confirm your email
• Step 3: Verify your phone number
• Step 4: Select beneficiary
• Step 5: Adding your personal information
• Step 6: Adding your banking information
• Step 7: Documents needed for verification

Step 1. Start by selecting "Withdraw" on your fundraiser Dashboard. 

If you don't see the option to withdraw (shown below), you likely have a team member account, or a certified charity fundraiser, and are not in charge of the withdrawals.

Nota: si utilizas la app, el botón "Retirar fondos" está aquí:

Paso 2: confirma tu email

If you haven’t done so by this point, you will need to confirm your email. Click here if you are not receiving the verification email.

Paso 3: verifica tu número de teléfono

Si no se ha verificado tu número de teléfono desde tu dispositivo en los últimos 30 días, se te solicitará que agregues tu número después de seleccionar “Configurar retiradas de fondos”. Esta es una importante función de seguridad denominada autenticación multifactor y es una forma de proteger la información de tu cuenta para que no sea falsificada.

Enter the 5-digit code contained within the message, and not the 6-digit number (732873) the code is sent from.

Paso 4: selecciona el beneficiario

Una vez que hayas verificado tu número de teléfono, se te ofrecerá que elijas entre las siguientes opciones para seleccionar quién administrará los fondos:

• Myself: choosing “Myself” means that you will be either withdrawing to your own personal bank account or to an organization's bank account that you manage money for (You must be a financial administrator for the organization to add the organization's banking information). Do not select "Myself" and then add another individual's personal banking information. 
• Someone else: Choosing "Someone else" means that you’re adding a beneficiary who will withdraw to their personal bank account or to the organization that they manage.
• Personal or Organization: “Personal” means that an individual will be withdrawing to their own bank account. “Organization” will set a company up to add their bank account. Learn more about organization withdrawals here.

Si no estás usando Stripe o PayPal Giving Fund, pero sigues sin ver la opción "Organización", por favor, ponte en contacto con nosotros si necesitas ayuda para agregar información sobre la organización a tu cuenta.

Keep in mind, charity fundraisers are sent directly to the charity's PayPal Giving Fund account. With personal fundraisers you are able to add your bank account directly, but you cannot send your funds directly to your PayPal.

Si eliges “Otra persona” para retirar los fondos

Se te pedirá que envíes una invitación por email a la persona encargada de administrar las retiradas de fondos. Si no se envía la invitación, prueba a enviarla a otro email de esa persona. ¡Suele funcionar! Si no tiene una dirección de email, te recomendamos que le configures una cuenta de Gmail para que pueda retirar los fondos.

• Make sure this person meets the requirements to withdraw from your fundraiser.
• Choose wisely. Only one person is allowed to withdraw per each fundraiser. Once funds go out, you cannot change the person who withdraws.

Si seleccionaste "Para mí mismo", verificarás tu propia información personal y la agregarás a tu cuenta bancaria. No agregues la información de otra persona a tu propia cuenta.

Step 5: Adding your personal information

This information is used by our payment processor during their verification process to ensure that funds are sent safely to the intended recipient.

This is an example of information needed for a US account, so other countries will be slightly different.

Please keep the following in mind when entering your personal information:

1. Be sure to enter your name and physical address as it shows on your current government-issued ID. 
2. Our payment processor will need to verify a residential address, so please do not enter a PO box for your address.
3. Enter the correct 2 letter abbreviation for your state if you’re in the US (such as “WA” for Washington). 

If you receive an error message preventing you from progressing past this screen, it usually means that part of the address information was entered incorrectly. Please double check the postal code and state/province abbreviation.

Step 6: Adding your banking information

GoFundMe no siempre verifica si tu información bancaria es correcta antes de que se realicen las retiradas de fondos, por lo que depende de ti asegurarte de que esa información sea correcta y no contenga faltas de ortografía.

Para asegurarte de que tienes la información de la cuenta correcta, ten en cuenta lo siguiente:

1. Vuelve a comprobar que estás utilizando un número de transferencia ACH o ETF y que este está asociado al banco correcto.
2. Asegúrate de que el nombre que indicaste al completar la información personal coincide con el nombre del propietario de la cuenta bancaria. No cumplimentes tu propia información personal ni la información bancaria de otra persona.
3. Verify the correct information with your bank before you begin withdrawals. This is always good to do before finalizing your withdrawals.

BIC numbers (For Australian customers)

A BIC (Bank Identifier Code) is the SWIFT Address assigned to a bank in order to send automated payments quickly and accurately. It uniquely identifies the name and country, (and sometimes the branch) of the bank involved. BICs are often called SWIFT Codes and can be either 8 or 11 characters long. You may be able to find this number on your bank statement, but if you are unable to, please call your bank and ask them to provide this for you.

Error que indica que algo ha ido mal

If you receive an error that says "Something went wrong - Contact our team", please check the following:

• ¿Tienes el número ABA correcto?  En los Estados Unidos, el número ABA está compuesto por exactamente 9 dígitos y solo tendrás que usarlo en las transferencias ACH (también denominadas ETF). Ponte en contacto con tu banco para obtener el número ABA correcto de la cuenta bancaria.
• ¿Has indicado el código de estado o provincia correcto? Debe tener dos letras. Por ejemplo, si vives en California, necesitarás escribir "CA". Si vives en Alberta, tendrás que escribir "AB".
• ¿Vas a escribir una dirección que empieza por una letra? Si es así, tendrás que empezar la dirección con un número y luego una letra. No indiques un apartado de correos cuando completes tu información personal.

Step 7: Documents Needed for Verification

If you set up withdrawals but haven't received the funds to your bank account 2-5 business days after you got an email notifying you that they've been sent, it's likely that our payment processor sent you an email requesting more information.

Please look through your email inbox for a message titled "Action required - upload documents." or "Action Required: Withdrawal setup failed" If you don't see that email, you can also click "Withdraw" within your GoFundMe account to see if you're prompted to upload documents there.

Read more about the documents needed for withdrawing here. 

Expectativas importantes aplicables a las retiradas de fondos

We know that when raising funds for certain causes, like funeral expenses or posting bail (for issues that don't violate our terms of service here), that funds are needed immediately. Please understand that the withdrawal process always takes a least a few days (please note the specific timelines below), so setting up withdrawals at the earliest possible time is essential. 

Después de agregar tu información bancaria y configurar las retiradas de fondos, los nuevos donativos que lleguen a tu cuenta se someterán a un proceso de verificación, que puede tardar 1-7 días laborables (los fines de semana y los días festivos no cuentan como laborables)

Once they become available, all verified donations held within the account will be automatically sent at the frequency that you choose: daily, weekly, or monthly (note, Canadian accounts created on or after May 29th, 2020 may only have the daily setting). As soon as funds are sent, they will arrive to your bank account in 2-5 business days.

Las retiradas de fondos parciales no están disponibles 

Our payment partner isn’t able to offer partial withdrawals, so each time a withdrawal initiates, it will always be for your full available balance. This is because they’re an online payment processor and aren’t allowed to act as a bank by holding your funds for long periods of time. Each time a withdrawal initiates, it'll always be for your full available balance.

Keep in mind, withdrawing will not affect your fundraiser at all. Your fundraiser's "Total Amount Raised" meter will stay the same and you can continue accepting donations for as long as you’d like.