When a GoFundMe campaign gets support and has been shared to potential donors across the globe, amazing things happen. The spread of a campaign can also bring you some donations you don’t recognize as your story reaches audiences across the globe. With that opportunity, there is also a chance that some donors may donate without the permission of the cardholder. Some of the risks in accepting unauthorized transactions are that you might experience unexpected refunds and chargebacks.
Our Payment Review team is working around the clock to prevent the unauthorized use of cards on GoFundMe. With that being said, cards can be compromised and used at any merchant across the web, including GoFundMe campaigns.
When this happens, our team takes action to defend the GoFundMe community by returning the donated funds to the cardholder. With that being said, there are even some signals that you can watch out for to help protect yourself from any donors that are using cards without the authorization of the cardholder.
To protect your campaign, here are a few things to look out for:
- If you see donor names that don’t make sense as the name of a person or organization
- If you see a large number of donations from a single individual or under the same name without explanation
- A donor you don’t know personally asks you to provide a refund through another form of payment outside GoFundMe
If you are seeing any of those things happen on the campaign, you can refund the transaction in your GoFundMe Dashboard, or reach out to our Payment Review team for help and we can review those donations with you and address any questions that you have about this.