Recognising and managing potentially unauthorised donations

When a GoFundMe gets support and has been shared to potential supporters across the globe, amazing things happen. With that opportunity, there's also a chance some bad actors may donate without the permission of the cardholder. The risks associated with unauthorised transactions are experiencing unexpected refunds and chargebacks.

Our Trust & Safety team works around the clock to prevent the unauthorised use of cards on GoFundMe. With that being said, cards can be compromised and used at any merchant across the web, including GoFundMe.

When this happens, our team takes action to defend the GoFundMe community by returning the donated funds to the cardholder. There are even some signals you can watch out for to help protect yourself from any bad actors who are using cards without the authorisation of the cardholder.

To protect your fundraiser unauthorised donations, look out for:

• Donor names that don’t make sense as the name of a person or organisation
• A large number of donations from a single individual or under the same name without explanation
• A donor you don’t know personally asking you to provide a refund through another form of payment outside GoFundMe

If you're seeing any of these happen on your fundraiser, reach out to our team by clicking 'Contact us', and we can refund or review those donations with you and address any questions you have.