Confirming your connection to your charity

Please note: Our engineers are currently working on an issue impacting the charity page you would be claiming, and we're unable to provide a timeline for when the charity page option will return for your donors. In the meantime, we recommend creating a charity fundraiser from within your account if you do not have an active fundraiser to receive donations. We apologize for any inconvenience that this may cause for you. 

In order to give you administrative access to the charity's account you've selected, we must confirm that you work for the charity or you are closely affiliated with it, and that your role with the charity allows you access to make changes on behalf of the charity. If your connection to the charity is confirmed, you will have full access to donor and fundraiser data.

Please note: This process will not expedite a payout. If you are looking to receive your donations, please see this article.

Confirming your connection 

Our team will  first look at the email address you've used to create your GoFundMe account. It is recommended that you use your official charity email to sign up (eg. since it will allow us to verify your connection to the organization more quickly. If you’ve already made a GoFundMe account using this email in the past, you will need to create a new GoFundMe account when going through the verification process.  

Please note: There can only be one account with charity representative access per charity at this time.

If your supporter did not connect your organization's EIN (US), BRN (CA), Charity number (UK), or ABN (AU) in the fundraiser creation process, please note you'll have to use a different email address other than your charity account email to accept a beneficiary invite. Here is an article that goes over these steps.


If additional information is needed, we will contact you via email so that you can submit this form.  The rest of this article will detail the information requested in this form.

Accepted documents  

The following are examples of the types of documents you can attach to show that you are authorized to act on behalf of the charity:

  • A picture of your charity's government registration documents showing your name and role, such as the Form 990
  • A picture of your most recent pay stub (only accepted if name and role are listed on charity website)
  • A picture of the charity's bank statement, showing your name as an authorized signer

We will review the documents to confirm that the photo ID submitted matches the name listed on the supporting documents or charity website. Once our review of the documents is complete, we will respond within 1-2 business days to confirm your full access or request additional information.

If you are not able to provide one of these documents, you can still submit your form and work with our Charity Services team to discuss other options. 


While we recommend your Fundraising Manager claim your charity, here are a list of roles we can approve as the charity representative on GoFundMe:

  • Donor Relations
  • Fundraising Chair
  • Data Protection Officer
  • Individual giving manager
  • Community fundraisers/managers
  • Digital giving manager
  • Executive Director
  • Board Member
  • Director of Development
  • Treasurer/Assistant Treasurer
  • Office Manager
  • President
  • Trustee
  • Board member
  • Senior leadership members

Could not confirm your connection to charity 

In the event that we cannot confirm your connection to the charity, we will ask for additional information. If we are still unable to successfully verify your connection to the charity, your GoFundMe account will be converted to an individual account. With an individual account, you can continue to fundraise on GoFundMe, but you will not have access to donor data or the permissions to act on behalf of the charity.

If we were unable to verify your association with the charity and you feel as though this was a mistake, please follow up in the email that our team will send you confirming that your claim has been denied, and share new information that verifies your connection to the charity.

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