You’ve made your fundraiser, shared it and now you’re ready to withdraw the funds you've raised. We're here to help.
This article covers the following topics:
- Step 1. Start by selecting "Withdraw" on your fundraiser Dashboard.
- Step 2. Confirm your email
- Step 3. Verify your phone number
- Step 4. Select beneficiary
- Step 5. Add your personal information
- Step 6. Add your bank details
- Step 7. Provide documents needed for verification
Important expectations about the withdrawal process
We know that when raising funds for certain causes, like funeral expenses or posting bail (for issues that don't violate our terms of service), that funds are needed immediately. Please bear in mind that the withdrawal process always takes a least a few days (please note the specific timelines below), so setting up withdrawals as soon as possible is essential.
After you add your bank details and set up withdrawals, new donations that come into your fundraiser will go through a verification process, which can take 1-7 working days (weekends and bank holidays do not count as working days).
Once they become available, all verified donations held within the GoFundMe fundraiser will be sent automatically at your chosen frequency: daily, weekly or monthly (note that some accounts created on or after 29 May 2020 may only have the daily setting), as long as the withdrawals have been set up and verified. As soon as funds are sent, they will arrive in your bank account in 2-5 working days. Please note that all deposits may be listed as coming from our payment processor (Adyen or Stripe, depending on your location), rather than from GoFundMe. Please read more information below regarding withdrawal verification requirements.
See our helpful video and article below for an overview of how to withdraw your funds.
Please note that this video shows the withdrawals procedure for a GoFundMe organiser in the US. If your withdrawal set up looks slightly different, please continue reading for more information.
If the person withdrawing meets the requirements, please follow the steps below.
Step 1. Start by selecting "Withdraw" on your fundraiser Dashboard.
If you can't see the option to withdraw (shown below), this is probably because you are a team member or have a registered charity fundraiser and are not in charge of withdrawals.
NB If you're using the app, the 'Withdraw' button will be located here, instead:
Step 2: Confirm your email address
If you haven’t already done so by this point, you will need to confirm your email address. Click here if you have not received the verification email.
Step 3: Verify your phone number
If your phone number hasn’t been verified from your device in the last 30 days, you’ll be prompted to add your number after selecting "Set up withdrawals". This is an important security feature called Multi-Factor Authentication and it’s a way of protecting your information from being tampered with.
Enter the 5-digit code contained within the message, and not the 6-digit number (732873) the code is sent from.
Step 4: Select beneficiary
- Myself: choosing "Myself" means that you will either be withdrawing donations into your personal bank account or to an organisation's bank account that you manage money for. (You must be a financial administrator for the organisation to add the organisation's bank details). Do not select "Myself"and then add another individual's personal bank account details.
- Someone else: Choosing "Someone else" means that you’re adding a beneficiary who will withdraw donations into their personal bank account or to the organisation that they manage.
- Personal, Company or Partnership: "Personal" means that an individual will be withdrawing funds to their own bank account. "Company" or "Partnership" will set up an organisation to add their bank account. Learn more about organisation withdrawals here.
If you’re not using Stripe or the PayPal Giving Fund, and you still can’t see the "Organisation" option, please read this article on withdrawing to your organisation's bank account or contact us if you need help withdrawing to an organisation's bank.
Bear in mind that funds from charity fundraisers are sent directly to the charity via PayPal Giving Fund. With personal fundraisers, you are able to add your bank details directly, but you cannot send your funds directly to your PayPal account.
If you selected 'Someone else' to withdraw funds
You will then be directed to send an email invitation to the person managing withdrawals. If you have trouble sending the invitation, try sending it to another of their email addresses. That usually does the trick! If they don't have an email address, we recommend setting them up with a Gmail account so that they can withdraw funds.
- Make sure that this person meets the requirements to withdraw from your fundraiser.
- Choose wisely! Only one person can withdraw funds from each fundraiser at a time, and the current beneficiary and organiser's consent are required in order to change the beneficiary.
If you chose "Myself", you will verify your own personal information and add your personal bank details. Do not add another person’s bank details to your own GoFundMe.
Step 5. Add your personal information
This information is used by our payment processor during their verification process to ensure that funds are sent safely to the intended recipient.
This is an example of information needed for a US GoFundMe, so other countries will be slightly different.
Please keep the following in mind when entering your personal information:
- Make sure that you enter your name and physical postal address as shown on a current form of official ID. Do not enter an abbreviated name or a nickname.
- Our payment processor will need to verify a residential address, so please do not enter a PO box for your address.
- Enter the correct 2 letter abbreviation for your state if you’re in the US (such as "WA" for Washington).
If you receive an error message preventing you from progressing past this screen, it usually means that part of the address information was entered incorrectly. Please double-check the postal or zip code and state/province abbreviation.
Step 6. Add your bank details
GoFundMe does not necessarily verify that your bank details are correct before withdrawals are sent out, so it's essential that you ensure that they don't contain any typos or incorrect information. However, for those in the US and Canada, we are now partnering with Trustly, so you may have the option to attach your bank details by logging in to your online bank account, if you have one.
To ensure that you have the correct bank details, please bear the following in mind:
- Double-check that you're using an ACH or EFT transfer number and that it corresponds to the correct bank
- Make sure that the name you entered when you filled in the personal information matches the bank account holder's name. Do not enter your own personal information and then someone else's bank details.
- Double-check your bank details with your bank before you begin withdrawals. This is always good to do before finalising your withdrawals.
- If you created your account in Canada, or in the US after 30 September 2020, our payment processor primarily supports checking/current accounts. Transfers to savings accounts often fail, so we recommend using a checking/current account wherever possible.
"Something went wrong" error
If you receive an error that says "Something went wrong - Contact our team", please check the following:
- Do you have the correct routing number? In the US, routing numbers are exactly 9 digits long and you will need to use the number for ACH (also known as EFT) transfers only. Contact your bank for the most accurate information.
- Are you entering the correct state or province code? It should be 2 letters long. For example, if you are in California, you will need to enter "CA". If you are in Alberta, you will need to enter "AB".
- Are you entering an address that starts with a letter? If so, you'll need to start the address with a number, then a letter. Do not enter a PO box number when filling in your personal information.
- Have you entered your IBAN in the correct format? For European bank accounts with an IBAN, you will need to enter your IBAN with capital letters and without spaces.
Please bear in mind that our payment partner isn’t able to offer partial withdrawals, so each time a withdrawal is initiated, it will always be for the full available balance. This is because they’re an online payment processor and aren’t allowed to act as a bank by holding your funds for long periods of time.
Making withdrawals will not affect your fundraiser at all. Your fundraiser's "Total Amount Raised" meter will stay the same and you can continue accepting donations for as long as you like.
Step 7. Provide documents needed for verification
If you set up withdrawals but haven't received the funds in your bank account 2-5 working days after you receive an email notifying you that they've been sent, this may well be because our payment processor sent you an email requesting more information.
Please check your email inbox for a message with the subject line "Action required - upload documents" or "Action Required: Withdrawal setup failed" If you don't see that email, you can also click "Withdraw" in your GoFundMe dashboard to see if you're prompted to upload documents there. If this is the case, you'll be asked to verify your information and then upload documents directly in your GoFundMe account, as shown below.