Seeing an extra or larger than expected charge on your statement can be confusing. We’re happy to clear up any questions and help arrange a refund if needed. The difference in amounts could be one of the following reasons.
The GoFundMe tip
Tips may show as an additional charge, but they aren’t mandatory and all donors have the opportunity to tip their preferred amount or not tip at all. You can learn how to change the suggested tip amount here.
If you’d like us to refund the tip, please submit a refund request here.
Donors’ voluntary tips are in addition to their donations and are used to help us provide a safe and secure fundraising experience for you and others in our community. Your donation receipt will show a breakdown of your donation to the fundraiser and GoFundMe tip amount. On your statement, this may show up as a single, combined charge or as two separate charges.
If you donate to a fundraiser in a currency different from your own, you’ll be charged in the fundraiser’s currency. This means the charge on your card could be higher or lower than what you might expect.
To see if this might be the case, you can confirm the currency used on the fundraiser page. If you donated more or less than you meant to in a different currency, please submit a refund request here.
Other pending charges
Credit card companies sometimes show attempted charges on statements as a security precaution to let their customers know how their cards are being used.
If you attempted a few times to make your donation, you may see several pending charges on your bank statement, even if you successfully donated only once. These additional pending charges will usually drop off within 24 - 48 hours of your payment attempt. If they don’t drop off within 48 hours, please contact us.