Billing & Refunds

Request a refund
You're making the world a better place for someone every time you give. We b...
Unrecognized charge on bank statement
Our Trust & Safety team works around the clock to prevent unauthorized trans...
Extra or larger than expected charge on statement
Seeing an extra or larger than expected charge on your statement can be conf...
Missing refund
Once a refund is issued, funds will return to your card in an average of 7-1...
Refunding your donors
If you’ve raised funds that are no longer needed and haven’t transferred the...
Tax information for donors
Is my donation Tax-Deductible?Donations made to a personal GoFundMe fundrais...
Taxes for GoFundMe organizers
Donations made to personal GoFundMes are generally considered to be "person...
Unexpected refund from GoFundMe
If you've received an unexpected refund, we're here to help. We think it’s w...