GFM-logo

Refunding your donors

If you’ve raised funds that are no longer needed and haven’t transferred them to your bank yet, you can refund your donors. This action is irreversible, so once you decide to issue refunds, you won't be able to undo it. Your donors will receive their funds back in an average of 7-10 business days. (Weekends and holidays aren't included.) 

Please click here to submit your request to refund donors.

Refunding a charity fundraiser

Charity donations are typically non-refundable. These donations are typically irrevocable and undesignated contributions, and there may be tax implications for the charity and donor as a result of refunds. Donations made to charity fundraisers are subject to the terms found here.

Was this article helpful?
662 out of 1427 found this helpful

Not seeing what you need?

Get help

We're here for you

Still need help? Just click the button below and we'll provide you with personalized support and connect you with one of our Customer Care specialists if needed.

Get help