Unrecognized charge on bank statement

Our Risk team is working around the clock to prevent unauthorized transactions on GoFundMe. If you're seeing a charge from a donation you don't remember making, we're here to help you get to the bottom of it.

Here are a couple things to check if you see a charge you don't recognize:

Did a household member use your card to make a donation?

Unrecognized charges may have been placed by a family member, friend, or coworker who may have had your permission to use your payment method. We suggest reaching out to anyone who may have had access to your financial information or to your device. 

Do you have a receipt from a recent donation? 

Search your inbox for "Thank you for your donation to", and any receipts for donations made to a GoFundMe fundraiser should populate. Seeing the receipt might jog your memory about an intentional donation you made. 

Did you make a purchase with an online payment method, like PayPal or Venmo?

Check the transactions for any online payment method you have set up through your card or bank account. Narrowing down the payment method could help you remember whether the charge was intentional or not.

If these don't apply, and you didn't make a recent donation to a GoFundMe fundraiser, please contact our team here.

Cards can be compromised and used at any merchant across the web, so it’s important to also contact your card provider to report the activity if you think you may need to cancel your card.

Received a donation receipt but did not make a donation

We always recommend reviewing your bank statement first. If you don’t see any unrecognized charges, it’s possible someone entered the wrong email when making their donation. If this happened and you'd like to unsubscribe from GoFundMe emails, you can do so by selecting “unsubscribe” at the bottom of the email. You can also reach our team by clicking “Contact Us” to be unsubscribed from our emails.

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