Missing refund

Once a refund is issued, funds will return to your card in an average of 7-10 business days (Monday-Friday).

Your bank will apply the refund as a credit to your account or the original charge may disappear entirely from your statement. We encourage you to contact your bank or card provider to ask how they plan to return the funds. If you used a digital payment method, such as Venmo, you can check that account to see what bank account was used. 

If the card you used has been closed, your bank or card provider should have an alternate plan to get the funds back to you. They will likely apply the funds to your previous account balance, send the money to you personally, or return it to our payment processor. Please contact your card provider for next steps.

If your card is open, but it has been six weeks since your refund should have arrived, please contact us so we can help track down the funds.

Not seeing what you need?

Contact us

We're here for you

Still need help? We’ll connect you with one of our Customer Care specialists to provide you with personalized support.

Contact us