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Requesting a refund

If you are a donor and would like a refund for a donation, tip, or believe there has been an unauthorized charge, our team can help.

How do I request a refund from a GoFundMe fundraiser?

If you’d like us to refund a donation or a tip to a GoFundMe that you recently made, please contact us through the following link: 

Submit a refund request

How do I request a refund if there has been an unauthorized charge on my card? 

If you see a charge on your statement but did not recently donate on the platform, we are here to help. Our Payment Review team is working around the clock to prevent the unauthorized use of cards on GoFundMe.

Please contact our team by filling out this unauthorized charge form.

Cards can be compromised and used at any merchant across the web, and the most important thing to do if you notice a charge that might be unauthorized is to contact your card provider to report the use of the card.

How do I request a refund from a charity fundraiser? 

Charity donations are typically non-refundable. This is because donations are typically irrevocable and undesignated contributions, and there may be tax implications for the charity and/or donor as a result of refunds. Donations made to charity fundraisers are subject to the terms found here.

However, we are able to refund any optional tips left with your donation. If a mistake was made or a refund is needed, we encourage you to reach out to the charity directly. You can also contact our team and we can see if your donation is eligible for a refund.

How do I request a refund if I believe a fundraiser was fraudulent? 

If you believe that your donation was misused or that the GoFundMe organizer or beneficiary has committed fraud, please contact us through the following link: 

Submit a GoFundMe Guarantee request

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