If you need to refund a donation that was just recently made, or refund a tip made to GoFundMe, please contact us to see if we can cancel it for you. This is often possible the calendar day the donation is made. Outside of this time frame, we cannot promise to be able to refund.
Otherwise, since all donations are immediately available to the campaign organizer and may have already been withdrawn, we encourage donors to contact the campaign organizer to request a refund so they understand why the funds might be taken out of their account. Withdrawals usually occur around or a little after midnight.
To do this, visit the campaign you’ve donated to and click or tap the envelope icon next to the campaign organizer or team's name to send them a message about refunding your donation.
If you don't feel comfortable contacting the campaign organizer, please contact our team and share your reasoning for requesting a refund so that we can help.
If you feel that your donation was misused or that the campaign organizer you donated to has committed fraud, you may qualify for protection under the GoFundMe Guarantee. To learn more about the GoFundMe Guarantee, please visit this link.