A chargeback happens as the result of a donor contacting their credit card company to dispute the donation. Their bank or card issuer will immediately remove the funds from your payment account and set them aside while they conduct their review of the dispute.
This usually happens when a donor doesn't recognize the charge on their account and calls their card company out of concern.
I know the donor and they did not dispute the donation
If you know the donor personally, try reaching out to them to remind them what their donation was for. Then, they can call the card provider to drop the dispute, or donate to your fundraiser again.
Otherwise, you can concede to the chargeback and return your donor's payment back to them.
I don't know the donor and I want to challenge the chargeback
If you don’t know the donor or wish to challenge the chargeback, please contact our team here and we'll work with the parties involved to resolve this.