Donations can be refunded for a variety of reasons, so we’ve compiled the most common reasons here.
The campaign organizer decided to deactivate their campaign
The campaign organizer may have decided to deactivate their campaign and refund all of their donors. If you are a donor, it would be best to get in touch with the campaign organizer for more information. We can assist you in contacting them if needed.
Our payment processor was unable to verify the donation
Our payment processor may proactively refund donations if they are unable to verify a donor’s identity. These security measures are designed to protect campaign organizers from fraudulent donations. If you are a donor and would like to contribute again, we can work with our payment processor to verify your identity by reviewing your government-issued ID or a link to your social media, such as Facebook or LinkedIn. Please get in touch with us to get that process started.
The campaign organizer did not withdraw their funds within 90 days
Due to federal regulations, our payment processor cannot hold funds for extended periods of time. Our team sends several reminders to the campaign organizer to assist them with the withdrawal process.
If a campaign organizer does not withdraw their funds within 90 days of their first donation, their donations will be automatically refunded in full back to donors. Donors will receive the credit on the card that was used to make the donation within 3-7 business days.
If you are a long-time campaign organizer on GoFundMe and have a Stripe account specifically, donations are refunded within 21 days if you do not activate your account.
The donation was charged back
Donors have the right to initiate a chargeback, or dispute their donation with their card issuer. This usually happens if the donor does not recognize the charge in their bank statement.
This results in the card issuer pulling the funds from the campaign organizer’s payment account. If you are a campaign organizer, follow this link to learn more about addressing a chargeback.
If you’d like more information about an unexpected refund, please select the “Contact Us” button for further assistance.