Donations can be refunded for a variety of reasons, so we’ve compiled the most common reasons below. If you are a campaign organizer and wish to know why your donations were refunded, read this article to learn more about Important Verification and Withdrawal Deadlines.
The campaign organizer decided to deactivate their campaign
The campaign organizer may have decided to deactivate their campaign and refund all of their donors. If you are a donor, it would be best to get in touch with the campaign organizer for more information. We can assist you in contacting them if needed.
Our payment processor was unable to verify the donation
Our payment processor may proactively refund donations if they are unable to verify a donor’s identity. These security measures are designed to protect campaign organizers from fraudulent donations. If you are a donor and would like to contribute again, we can work with our payment processor to verify your identity by reviewing your government-issued ID or a link to your social media, such as Facebook or LinkedIn. Please get in touch with us to get that process started.
The campaign organizer did not withdraw their funds within 90 days
Due to federal regulations, our payment processor cannot hold funds for extended periods of time. Our team sends several reminders to the campaign organizer to assist them with the withdrawal process.
If a campaign organizer does not withdraw their funds within 90 days of their first donation, their donations will be automatically refunded in full back to donors. Donors will receive the credit on the card that was used to make the donation within 3-7 business days.
If you are a long-time campaign organizer on GoFundMe and have a Stripe account specifically, donations are refunded within 21 days if you do not activate your account.
If the campaign was live for less than 90 days but you still received a refund, the campaign organizer did not verify their account within 30 days.
The donation was charged back
Donors have the right to initiate a chargeback, or dispute their donation with their card issuer. This usually happens if the donor does not recognize the charge in their bank statement.
This results in the card issuer pulling the funds from the campaign organizer’s payment account. If you are a campaign organizer, read this article to learn more about addressing a chargeback.
The donation was made by the campaign organizer
Our payment partners for personal GoFundMe campaigns don't allow campaign organizers to donate to their own campaigns, even if the donation was given to you by someone else by cash or check.
This can be seen as a cash advance in the banking world, and these donations will need to be refunded.