First, have you added your personal and bank information? If not, you can find steps to set up transfers here.
If you’ve already added your bank information and aren’t sure why you haven’t received funds yet, we can troubleshoot with you. It's possible your transfers are set up, but the funds are processing or are within the transfer timeline to reach your account. We address some of these possibilities in the video below.
1. Check to see when your next transfer is scheduled
In the Transfers section of your GoFundMe account, check under "Overview" to see when the next transfer will be sent to your bank account. Every transfer will take 2 to 5 business days to reach your bank. Even if you have daily transfers, you might not receive money everyday.
If you received an email saying a transfer failed to be sent, it means it was rejected by the bank because there's an error with the bank information on file. You should contact your bank right away to get the correct information, then re-add it to your account. Click "Saved account" in your Transfers Overview to re-add information.
2. Check if donations are processing
Individual donations take a few days to process before they can be included in a transfer.
Check under “Breakdown” in your Transfers tab to see a full summary of what funds are processing and what funds are ready to be sent. When funds are ready to be sent, you can find the date of the transfer under "Overview".
3. Check to see if we need additional information
Our team might need additional information before we can send your funds. You can check if this is the case by clicking your “Saved account” within your Transfer Overview and continuing to the payment partner portal. Within the portal you’ll see a specific message if you need to upload documents or edit your bank information.
If you’ve received an email titled “Important Message from GoFundMe”, please reply directly to that email. You can learn more about this type of hold and how to submit your information in this article.
Once you share the requested information, wait a day or two and then check your Transfer Overview again to make sure a transfer is scheduled.
We recommend checking out this article to learn more about uploading documents.
4. Contact our team
If the steps above haven’t helped, please reach out to our team. You can do that by clicking “Get help”.