If you have not withdrawn your funds and have raised less than 500 in your currency, you can issue a full refund for all donations by clicking this link here.
If you have any trouble, do not meet those requirements, or would like to refund certain donors only, you'll be able to contact our team from there instead.
Please note that refunds cannot be reversed and will be fully returned to the card used within 3-7 business days.
If you have a Stripe account and know your Stripe login:
- Log in to your Stripe account here
- On the left-hand side, click 'Payments'
- Click the three dots beside the payment you would like to refund and click 'Refund Payment'
- You’ll be prompted to select a reason for your refund before confirming. Once you confirm, your refund will be successfully completed.
- You’ll then see ‘Refunded’ next to the donation, within your Stripe dashboard.
Note: All refunds on Stripe take between 5-10 business days to return to your donor.
If you're not sure if your campaign is set up with Stripe, just contact our team and we'll be happy to help.