To refund all your account's donations, click this link here.
If you have any trouble, you'll be able to contact our team from there.
If you have a Stripe account and know your Stripe login:
- Log in to your Stripe account here
- On the left-hand side, click 'Payments'
- Hover your mouse over the payment you'd like to refund and click ‘Refund payment’
- You’ll be prompted to select a reason for your refund before confirming. Once you confirm, your refund will be successfully completed.
- You’ll then see ‘Refunded’ next to the donation, within your Stripe dashboard.
Note: All refunds take between 5-10 business days to return to your donor.
If you're not sure if your campaign is set up with Stripe, just contact our team and we'll be happy to help.