If you get see a charge on your statement with a memo indicating a donation, but did not recently donate on the platform, we are here to help. Our Payment Review team is working around the clock to prevent the unauthorized use of cards on GoFundMe. Please contact our team with the last 4 digits of the card on file, the text in the charge descriptor, as well as the time the charge was made, and we will locate the charge and help you identify or refund it as needed.
Cards can be compromised and used at any merchant across the web, and the most important thing to do if you notice a charge that might be unauthorized is to contact your card provider to report the use of the card. If this happens on GoFundMe, you can also contact our team for additional help in getting those funds returned as soon as possible.