GoFundMe does not offer customer support over the phone. Due to the security policies of GoFundMe and our payment partners, all correspondence must take place over email.
Tips for getting your questions answered quickly
When you first use the "Contact us" button, you will be directed to an automated assistant who will try to locate your answer in our Help Center.
- To maximize the chance you’ll find an answer quickly, please ask one question at a time. Try to use keywords in your question that describe your situation like organization, withdrawals, sharing, or sign up.
- If you still can't locate your answer and you send a message to our team, please provide the email address you used to create your GoFundMe account or donate with, as well as the campaign title or URL that you're writing in about. This will help us assist you immediately.
- If you are unsure of the email you used, please let us know other alternate emails you may have used to set up your campaign or donate with within the contact message form.
- If you are writing in on behalf of someone else, please use their email or ask that person reach out to us directly. For security purposes, we can only share the account information for that individual with the account holder’s email on file.
Note: If you know the email you used, but are unable to access it or communicate through it, please be aware that we may request a picture of your government-issued ID. This will allow us to verify your identity and help you access your account.
Lastly, if you’re writing in to us regarding a suspicious campaign, we recommend that you report it instead. This will kick-start a review by our Trust and Safety team. Learn more about this here.
You can contact us directly by selecting the "Contact us" button below.