Troubleshoot

Updating to new transfer features
If your fundraiser has not processed donations in over a year, you may no lo...
Trouble connecting your bank account using your bank portal
In most cases, GoFundMe organizers can set up bank transfers by directly log...
Troubleshoot bank transfers
First, have you added your personal and bank information? If not, you can fi...
Providing additional information to receive funds
We want to make sure funds get to the right bank account securely, and somet...
Changing the recipient of funds
We can help you change the beneficiary if you have a personal fundraiser and...
Deceased organizer or beneficiary of a fundraiser
In the unfortunate event that the organizer or beneficiary of a GoFundMe has...
Temporarily unable to change your bank account
If you don't see the following banner in your account, please check out the ...